Terms of Service

Last Updated: March 2026

1. Agreement & Binding Terms

By accessing and using ExpertSampling's website and services, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you may not use our services. These terms constitute the entire agreement between you and ExpertSampling regarding the use of our platform and services.

2. Services Provided

ExpertSampling provides market research services including qualitative research, quantitative surveys, data analysis, and panel recruitment. Services are provided on an as-requested basis, subject to scope agreements and statements of work (SOWs) between ExpertSampling and the client.

All services are designed in compliance with ESOMAR 37 standards and industry best practices for ethical market research.

3. Client Responsibilities

Clients using our services agree to:

Provide accurate information in research briefs and project specifications
Obtain all necessary consents and permissions for research participants
Use research data only for legitimate business purposes
Comply with all applicable laws and regulations in their jurisdiction
Not misrepresent findings or conduct unethical research practices
Maintain confidentiality of proprietary research methodologies

4. Panelist & Respondent Agreement

Individuals participating in ExpertSampling research studies agree to:

Provide truthful and complete information
Complete surveys and studies with genuine, undistracted responses
Not use automated tools, bots, or proxy services
Maintain confidentiality of any proprietary findings shared in studies
Understand that compensation is contingent on data quality validation

5. Intellectual Property Rights

ExpertSampling retains ownership of its research methodologies, platforms, tools, and technologies. Clients receive a license to use deliverables (reports, data, analysis) for their internal business purposes only. Clients may not resell, republish, or sublicense research deliverables without explicit written consent.

Respondents retain rights to their personal information; ExpertSampling retains rights to anonymized, aggregated research data for benchmarking and secondary research purposes.

6. Data Quality Assurance & Guarantee

ExpertSampling guarantees a minimum 97% data quality rate across all studies. If delivered data falls below this standard, ExpertSampling will either:

Re-field the study at no additional cost, or
Issue a pro-rata credit toward future services

Data quality metrics include response authenticity, profile accuracy, and completion integrity. Claims must be filed within 30 days of data delivery.

7. Pricing & Payment

Pricing is detailed in project-specific Statements of Work and quotations. Payment terms are typically net 30 days from invoice. ExpertSampling reserves the right to suspend services if payment becomes overdue. Rush delivery and custom methodologies may incur additional fees.

8. Timelines & Delivery

Most research projects launch within 48 hours of confirmation. Timelines vary based on sample complexity, incidence rates, and geographic distribution. ExpertSampling commits to reasonable efforts to meet agreed-upon deadlines; however, extended recruitment timelines or participant attrition may require timeline adjustments. Force majeure events may delay delivery.

9. Limitation of Liability

To the fullest extent permitted by law:

ExpertSampling's liability for any claim shall not exceed the fees paid for the service in question
ExpertSampling is not liable for indirect, incidental, consequential, or punitive damages
ExpertSampling is not liable for client decisions made based on research findings
Clients are responsible for independently validating findings before major business decisions

10. Warranty Disclaimer

Services are provided "as is" without warranties of any kind, express or implied. While ExpertSampling maintains high quality standards, research data may contain sampling error, respondent bias, or other limitations inherent to survey methodology. ExpertSampling does not warrant that services will be uninterrupted or error-free.

11. Confidentiality & NDA

Both parties agree to maintain strict confidentiality of proprietary information shared during engagements. For extended or sensitive projects, formal Non-Disclosure Agreements (NDAs) may be required. Data belonging to one client will not be shared with competitors without explicit consent.

12. Dispute Resolution

Disputes arising from these terms shall first be resolved through good-faith negotiation. If resolution fails, disputes may proceed to binding arbitration in accordance with the International Chamber of Commerce (ICC) Arbitration Rules. Legal venue shall be determined based on the client's jurisdiction.

13. Termination & Cancellation

ExpertSampling may terminate services if:

Client breaches payment obligations or other material terms
Client requests unethical or illegal research practices
Client misrepresents findings or violates confidentiality

Clients may cancel projects in-progress with 48-hour notice, subject to fees for work already completed.

14. User Conduct & Restrictions

Users shall not:

Use our platform for fraudulent or illegal purposes
Attempt to access unauthorized systems or data
Scrape, crawl, or systematically extract platform data
Harass, threaten, or defame research participants
Violate any applicable laws or regulations

15. Website Use & Restrictions

You agree not to:

Transmit viruses, malware, or harmful code
Reverse engineer or decompile our platform
Attempt to gain unauthorized access to systems
Use the website for competitive intelligence or benchmarking without consent

16. Modifications to Terms

ExpertSampling reserves the right to modify these Terms at any time. Changes will be effective upon posting. Continued use of our services constitutes acceptance of updated terms. We recommend reviewing these terms periodically.

17. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full effect. The unenforceable provision will be modified to the minimum extent necessary to make it enforceable.

18. Governing Law

These Terms of Service are governed by and construed in accordance with applicable laws in the United States, without regard to conflict of law principles. Clients in other jurisdictions agree to comply with applicable local laws regarding research ethics and data protection.

19. ESOMAR Code of Conduct

ExpertSampling is committed to ESOMAR 37 standards for ethical market research. All research is conducted with respect for respondent privacy, data security, and informed consent. Clients must similarly commit to ethical research practices.

20. Contact & Support

For questions regarding these Terms of Service:

Email: legal@expertsampling.com
Phone: +91 8396768823
Mailing Address: ExpertSampling Global, USA